My Information Technology Job Interests

During my research for this motif I leave learned quite a bit somewhat myself. This assignment forced me to look at what my strengths and preferences are. Coupled with the information I have learned ab out(a) the job market, I know have some foc delectation. This paper will explain what I have chosen. My education engine room Job Interests As a 42 year experient married mother of two, I have recognized that my profession as an Administrative Assistant is no longer sufficient. It is lacking in contest and financial stability. This is all I have ever constituteed as since I started college in 1984.I was a Computer Science major that neer obtained a Bachelors degree. Working a full season job, usually as an Administrative Assistant, I deduced two things. One was that programming was too time consuming and the second thing was that I in truth loved computers. Now that I have children preparing for college I know I need a more acceptable income in order to put up with them the attribute of education they will need to succeed in life. The discipline Technology field has umteen different directions you can choose to take. Which direction should I go? First I needed to find out if the IT field would continue to grow.After checking the rush Cluster publication it verbalize Over 216,000 jobs in Information confirm and Services are intercommunicate immediately. Expect 21 to 35 percent job growth to 2012. With this foretaste it seems the IT Support field is wide open. There are still many types of Information Support and Services positions. Some of these positions include Computer Support Specialist, Technical Support Specialist, and Help Desk Technicians. Computer obligate specialists reserve practiced assistance, support, and advice to customers and other users.This occupational group includes technical support specialists and help-desk technicians. These troubleshooters interpret problems and provide technical support for hardware, software, a nd systems. They decide telephone calls, analyze problems by using automated diagnostic programs, and re knead recurring difficulties. Support specialists work any within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, these specialists work for help-desk or support services firms, for which they provide computer support to clients on a start basis.Technical support specialists do to inquiries from their organizations computer users and may run machine-controlled diagnostics programs to resolve problems. They also install, modify, clean, and repair computer hardware and software. In addition, they may write training manuals and train computer users in how to use new computer hardware and software. These workers also oversee the daily exploit of their companys computer systems and evaluate how useful software programs are. Help-desk technicians respond to telephone calls and e-mail messages from customers looking for h elp with computer problems.In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. Help-desk technicians deal directly with customer issues and companies nurse them as a source of feedback on their products. They are consulted for information astir(predicate) what gives customers the most trouble, as well as other customer concerns. about computer support specialists start out at the help desk.In researching Computer support specials and system administrators I have learned that they commonly work in well-lighted, comfortable offices or computer laboratories. They usually work about 40 hours a week, but are sometimes necessitate to provide computer support over extended hours, they may be on call for rotating evening or weekend work. Overtime may be necessary when unexpected technical problems arise. Like other work ers who type on a keyboard for long periods, computer support specialists and systems administrators are liable(predicate) to eyestrain, back discomfort, and hand and wrist problems such as carpal dig syndrome.Computer support specialists and systems administrators constantly interact with customers and fellow employees as they answer questions and give advice. This is why I feel I would well suit for this field. I have always enjoyed fixing things and helping people solve problems. I tend to be very patient and have always enjoyed teaching. And in considering my family and how important my time is with them the normal hours of work per week do work Technical Support and Help Desk Technician my top picks for possible careers.ReferenceCareer Cluster Focusing Education on the Future Information Technology http//www.careerclusters.org/resources/ClusterDocuments/itdocuments/brochure.pdf Technology in Action, Introductory 4rd Edition, Author Evans, Martin and Poatsy, Prentice Hall, Bundled ISBN 0536073546 U.S. Department of Labor, means of Labor Statistics, Occupational Outlook Handbook, Computer Support Specialist and ashes Administrators http//www.bls.gov/oco/ocos268.htmnature