Critical Evaluation of Change Managed in Practice

Critical Evaluation of Change gayaged in dedicateThe Government has cash in unmatcheds chipsly come to the forelined the submit for nurses to develop charterership skills at in all levels within the operate on superpower in consecrate to deliver the NHS modernization programme (DH11998 DH 1999). The forgoership role anticipate of community practitioners is evident in Shifting the Balance of Power (DH 2001a) and Liberating the Talents (DH 2002) with the expectation that wellness visitors result lead aggroups which leave alone deliver family-centred public health within the communities they dress (DH 2001b).The replace I was to lead in time was non initiated primarily to support clients, still instead to protect round operative in the community to check over they were right and supported in their public health work as a large proportion of the time is spent working a lonely(prenominal). The curve of lone prole pencil eraser is art objecticularly topical aft er the new murder of a mental health support worker during a home visit (BBC sunrise(prenominal)s 2006).To support this proposal, Baulcomb (2003) asserts that each modification c ar initiative should non that(prenominal) yield benefits for patients but also for faculty and the wider organisation.The wellness and Safety Executive (HSE 2005) hides that nurses and new(prenominal) health cargon workers ar 2.8 times more than at risk of an injury2than clerical workers and the vulnerability of health business concern workers increases signifi assholetly if they are working alone3(Chappell and Di Martino 2000). It was a particularly pertinent time to visualise mechanisms for risk reduction as they had still not been reviewed despite a genus Phallus of staff macrocosm off sick4due to an uncomely incident involving lone work. As health visiting frequently requires lone work, it was clear that lone working coiffes needed reviewing to reduce the likelihood of a similar or more serious incident recurring.Further drivers for re muckle were name as a result of observations of workers in utilise. I noted the following firmaments of c erstwhilern cutting-edge where intimatelys of staff not always provided (or kayoed of date) and a lack of a reporting-in system which would identify whether staff had finished work safely for the day. I discussed these issues with the community nursing handler who wholly supported whatsoever attempts to set up mechanisms that would improve lone worker safety. A advertise driver for switch over was the obligation to implement health and safety legislation. Due to limitations in report length, this information has been provided in Appendix One.If deepens are to be employ which lead to increase worker safety, this will stomach a lordly (although indirect) personnel on clients beca rehearse if staff feel safer and more supported in their roles, they will be less prob open to be off sick with show or injuries ( Mahony 2006) which would impact on the team ups ability to deliver the public health agenda. As workers who contribute to the implementation of health and safety measures are cognise to be healthier and safer than those who do not (HSE 2005), it was felt that this would be an admit area for the team to examine and implement miscellany.It was after consideration of these anteceding factors that the need for assortment was established and a trance raisedTo improve the safety of lone workers within the health visiting team.Implementing the potpourri was a dynamic and third-dimensional answer with many a(prenominal) facets too abundant to compass assign fully here, however pertinent archetypes will be selected and analysed. The following study will contingent a reflective evaluation of my application of lead and circumspection possibleness to effect a turn in practice. The successes and difficulties encountered will be inclined throughout with reference to the literat ure.Change attention requires well-developed leading and management skills (Marquis and Huston 2000). A combination of these skills is necessary to ensure that the job is done not only efficiently, i.e. new mechanisms are put in place and embedded into the teams practice (the management dimension) (Stewart 1996) but that it is bring home the bacond in such a way that motivates and inspires staff to transplant their practice- the attractership dimension (Stewart 1996). To guide the changes, a change management model was selected. Deegan et al (2004) report that such models provide a supposed sequence, which will be instrumental in aid the change manager to choose, develop, and order activities which are ask during aforethought(ip) change episodes.As the change was planned (as opposed to emergent), a suitable model was Lewins three- peg model of planned change (Lewin 1951)5. The purpose of this model in the content wellness swear out (NHS) is widely documented and has und erpinned the in(predicate) changes in many of the research paper read6. It is also a simple model which is not overly prescriptive and so does not restrict person practitioner creativity (Cameron and Green 2005). The three stages of planned change according to this model are unfreezing the existing equilibrium (Unfreezing) moving to a new point (Movement) and refreezing the changes into practice so that they become embedded in practice (Refreezing). My change management project is currently part way through the Movement stage as the change has not been fully implemented or evaluated to date I continue to lead this project7.Lewin (1951) suggests that in the changes preliminary stage, factors which will drive or resist the change should be set. This process is cognise as Force Field Analysis (FFA) and will identify the change enthusiasts, the potential objectors and the undecided (Turner, 2001) (see Appendix Three for the FFA carried out at this stage). Lewin (1951) assert tha t change occurs as a result of a shift in the equilibrium between the opposing forces (those which resist change) and the driving forces and is thought to be more likely to occur successfully if restraining forces are removed or else than by s involve increasing the driving forces. Hussey (1998) exercises a word of perplexity at this juncture warning that an increase in the driving forces may lead to an increase in the restraining forces, however if the driving forces outweigh the restraining forces, at that place is a positive climate for change (Cameron and Green 2005). after(prenominal) analysing the force field I could see that the driving forces outweighed the resisting forces and so confirmed that the change was needed and practical.Leaders motivate their staff by exalt vision and encouraging following to share in that vision (Bennis 1997, Davidhizar 1993) and like in Kassean Jagoos study (2005), the unfreezing stage was initiated by facilitating hatfuls thoughts on the current situation (Greaves 1999)- impact ideas for how to change the current situation8. As commonwealth can only be empowered by a vision that they understand (Sheldon and Parker 1997), it is overriding that strategies are used to foster inclusion and participation so that all team members are fully aware of the impetus for change. For change to be successful and enduring, Kouzes and Posner (1987) say that it is imperative that the drawing card encourages team ownership of the vision by encouraging their participation in the project. Without participation hardship is likely to result due to resistance from team members. It is vital to the success of the change that it is perceived to be needed by those that will be impact by the change (Marquis and Huston 2000) and so to raise awareness of the issue and create dissatisfaction with the current state (Lewin 1951), I introduced my ideas at a team meeting. On reflection, I can identify aspects of transformational and situation al leaders in how I divided up my ideas and interacted with the team.Most team members agreed that risks to lone working needed to be reduced and willingly offered their ideas (see Appendix Four). Encouraging team input and facilitating line of work solving are key features of the accessary behaviours exhibited by the situational leader (Northouse 2004). Situational lead was developed by Hersey and Blanchard (1977) and assumes the leader adapts their look according to a stipulation situation9. This style has ii main types of preventative those which are supportive and those which are directive. The effective situational leader is one that adjusts the directive and supportive dimensions of their leadership according to the needs of their subordinates (Northouse 2004). As most team members were highly do in the project, freely offering suggestions and ideas, a directive role was not needed. The supportive behaviours I employed encouraged a participative flak characterised by the use of finely tuned interpersonal skills such as active listening, boastful feedback and praising (Marquis and Huston 2000) which can be likened to a Skinnerian approach of positive reinforcement.In retrospect I can identify my correct use of this leadership style by looking at a by and by development of this model which introduced a further dimension to the leadership style the developmental level of the participants. This is ascertain(p)ed by assessing workers competence and shipment to completing the labor movement. The member of staff that appeared to take little interest and was not able to offer ideas displayed a lower developmental level compared to other team members and hence I directed her more using the coaching behaviours advocated by Hersey and Blanchard (1977). This coaching promoted inclusion and participation by giving encouragement, soliciting input and quizzical the participant on what they thought of the proposals and the changes they would like to see. This was done to increase levels of commitment and motivation (Northouse 2004) and thus integrate that team member into the change process. On reflection this can also be identified as an example of reducing the resisting factors to the change within the force field as by adapting to the needs of that team member, she was encouraged to take part and share ideas sooner than hinder progress and potentially thwart the change.A model which places with child(p) importance on the needs, values and morals of others is transformational leadership (Northouse 2004 RCN 2005) and elements of this could be identified in my leadership. The needs of staff could be regarded as the need to dumbfound safe, and values may be their desire to get home to their families at the end of the day. I was aware that on face value, looking at improving safety for lone workers would perhaps not appear to be an issue that would provoke more excitement, or according to Kotter (1999) light a fire. provided, I a rticulated my vision in terms of getting people to consider the impact of what the consequences could be if we were to be a victim of an adverse incident. When discussing the impact of this with staff and getting them to consider the impact of not ever-changing practice, of how their lives and their families lives could potentially be affected, I created motivation within the team to examine working practices. This was confirmed to me as many of the staff showed their interest by their offering of ideas to meet this challenge. By tapping into the moral dimension of a proposed change i.e. promoting the need to contribute in order to protect the safety of not just themselves but also the wider team, the transformational leader further inspires staff to change by motivating pursuit to transcend their own self-interest for the stake of the team and organization (Bass 1985).Once the vision had been shared and accepted by the team, several strategies were discussed that could contribute to risk reduction (Appendix Four). At this stage it was realistic to focus on a single change. A reason for this was because McIntosh (2000) highlights that many changes focus on the needs of the organisation (e.g. to provide certain run or to implement Government policy) and often overlook the needs of the employees. use to this case, in that location was an organisational need to manage risk but this had to be balance with not overwhelming the team with too many changes at once10.At the meeting it was decided by the team members present11that the simplest intervention to implement would be to phone into the clinic base administrators when finishing their shift to advise that they had finished work for the day and were safe12. Although the proposed change would not fall out the risk of an adverse incident occurring, it would ensure that should an incident occur, it would be identified and acted upon as swiftly as possible and thus the risk would be managed more effectively.Vro om and Yetton (1973) propose five types of considered decision-making ranging from that which may be expected of an autocratic manager i.e. a decision is made by the leader entirely alone, through to a democratic approach whereby the matter is discussed with the entire team and a consensus decision is made. When analysing my own management stance it was clear that my style had been distinctly democratic as I had sought to hold everyone and promote consensus decision-making. I demonstrated sensitivity and appreciation of the pressures that others were under by ensuring that those not present at the meeting were included in the decision-making process as open consultation with key stake holders often leads to the successful introduction and adoption of change (Phair and Good 1998, cited in Deegan et al 2004). This contributed to creating a climate of a learning organisation. A learning organisation is one where all members are encouraged to increase their capacity to produce results they care about (Karesh 1994) and one which promotes the exchange of information between members in order to create a knowledgeable workforce. I was determined that those who could not function the meetings still be part of the decision making process. However thither were difficulties with this as due to being in practice just two days a week meant that it was unrealistic to consult each slay worker individually and so I emailed out meeting transactions from the meeting and invited feedback13. Although the use of email to communicate ideas is one of the least favorite ways to receive information, it was one of only a a couple of(prenominal) methods in stock(predicate) to me and hence justified its use. Without using this medium, communication with the team would have been compromised and could have led to about team members feeling they had been excluded from the decision-making process. Further analysis of this point reveals my own concern that all the follow up and meetin gs needed to be done by myself when perhaps this could have been delegated to someone else. With regard to situational leadership, if team members are motivated and committed to the change, the leader can assume a more passive role where they let team members take function for doing the job and refrain from giving unnecessary support (Northouse 2004). This perhaps reveals surmisal X management style traits (McGregor 1960) whereby the manager feels the need to keep a tight grip on staff perceiving them to need coercion to achieve tasks, deeming them to possess little capacity to explore and solve problems spontaneously without direction. This approach may convey distrust of the team (McGregor 1960) and was therefore not an apotheosis management style in the actual situation I was in. or else than viewing this as a weakness however, it must be viewed as an opportunity to explore my assumptions of the team, assessing whether my assumptions had any grounding in reality or whether th is style was assumed due to my inexperience leading and hence insecurities about the role.Reaching a consensus on the change to implement was an example of how in situational leadership, decision-making can be shared between the leader and motivated followers (Hersey and Blanchard 1977). From a management point of view, this participative approach facilitates the process of completing the task but it is also an example of how leaders empower their teams by transferring some of their power to the follower to enable them to be active participants in the decision-making process. After confirming the change intervention, the safety plan was devised (see Appendix Six). This was a contingence plan detailing the steps to take should a team member fail to report in. The team agreed that I should draw this up due to my previous experience of using one. As the manager is liable for ensuring a task is completed on time and is done efficiently (Stewart 1996) there was no reason for this task to be delegated elsewhere as this would have taken up time and hence been an inappropriate use of resources.During the movement stage, I positively reinforced the importance of the change by acting as a role model. Role modelling is a key feature of transformational leadership whereby the leader demonstrates specific types of behaviours that they want their followers to adopt (Northouse 2004). Stewart (1996) also reports that the greatest power as a leader is the example that you set (p.25) and so I did this by ensuring that I implemented the proposed changes i.e. I always reported into base on finishing work even before the agreed implementation date. The change is currently in the latter stages of the Movement phase with implementation and evaluation still required to complete the phase14. Refreezing is the final stage of Lewins model and involves the change performer (myself) supporting staff to integrate the change into practice so that it becomes part of the status quo (Marqui s and Huston 2000) ensuring that over a period of time everyones practice changes and there is no chance of reversion to former ways.A strategy for the incoming development of the change and to conclude the refreezing stage would be to carry out an evaluation to determine the changes effectiveness. A summative (or outcome evaluation) could be conducted to wonder whether the intervention is effective in reaching planned goals what happens to the participants as a result of the change and whether it is worth continuing with the change intervention (Robson 2003).The graduation question could be assessed by carrying out a risk discernment of the hazards faced by lone workers including strategies in place to reduce risk. The HSE (2005) detail a five-step risk judgement guide that can be carried out to assess the extent of risk post-intervention. Ideally a risk assessment should have been carried out in the unfreezing stage and thus provide a baseline to compare against.Another strat egy to obtain objective data would be to keep a copy of all reporting-in records which should identify those weakness to report in15. Although this appears to be a policing measure which may imply distrust for staff (typical of a Theory X manager, McGregor 1960), it may be the only way of conclusively being able to tell if people are actually putting the new change into practice. If an audit of these records revealed certain team members were not engaging in the process and were having to be give chase by administrators to ascertain whether they had finished work safely, I would use reactive leadership skills incorporating effective interpersonal communication to work with these staff members to identify what the problems and issues were. It is vital that this is done as if ignored these resisting factors could impede the change and failure could result (Hussey 1998). A key goal of refreezing is supporting those involved so that the change remains in place (Marquis and Huston 20 00) and so this audit may reveal those who need further support16.The change detailed in this case study has first and foremost considered the needs of the employees (i.e. to be safe in their lone work) yet has many benefits for the wider organisation and staff potentially decreased litigation due to decreased adverse incidences affecting staff, increased recruitment and retention due to the organisations increasing attractiveness as a supportive employer and many more. This highlights effective use of a combination of leadership skills to inspire and motivate staff coupled with the ability to function in a management capacity by directing changes necessary in order to meet the organisations requirements (Marquis and Huston 2000).Change management requires well-developed leadership and managerial skills (Marquis and Huston 2000). However as a student health visitor many of these skills were faraway from being well developed and rather than use and manipulate models as I went along , elements of models such as transformational and situational were recognised retrospectively. However in doing so my knowledge of the theoretical underpinning has been developed and consolidated arming me with a embarrassment of skills to draw on in future.Northouse (2004) states that leadership style refers to the behaviours shown by an individual who attempts to influence others. I felt this was a daunting task as in my student role I felt very much the subordinate as opposed to the leader. However, Government papers such as do a Difference (DH 1999) stress for the need to develop leadership at all levels meaning it is not an activity reserved for the swiftness echelons of an organisation (Garvin 1996).I found it hard at times to accede the requirement to develop leadership skills with the need to embrace evidence-based practice as the two often clashed due to the fact that there is little experimental evidence of the effectiveness of many leadership models (Northouse 2004) including those I used. To further adorn this point Wright and Doyle (2005) conclude it is impossible to say how effective transformational leadership is with any degree of certainty and it is not possible to say here that another(prenominal) approach would have been more effective without trying it. Northouse (2004) also criticises other models of leadership including situational leadership, and questions their validity commenting that they are under-researched and with few published research findings.I had not viewed myself as a born leader and coupled with my student status, I felt nervous embracing a leadership role. Marriner-Tomey (1996) however asserts that leadership skills can be developed over time, indicating that skills can and then be learnt, dispelling the myth that leaders are born not made. This provides me with reassurance that with further experience of leading in practice, along with a deeper knowledge of leadership surmisal, I may become a more effective and in spiring leader.ReferencesBass, B. M. (1985) Leadership and Performance Beyond Expectation. New York, Free Press.Baulcomb, J. (2003) Management of change through force field analysis. Journal of treat Management. 11. pp. 275-80.BBC News (2006) Man held as charity worker killed. 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Although the policy encompasses the relevant legislation and raises awareness, its aims are particularly broad and apart from indicating particular training, there are few suggestions of good practice to help staff understand exactly how they can take reasonable care. It was also evident that although Lone Worker safety training was mandatory, fewer than half of the members of the team had accessed this within the l